Latest Helium Router Official Outages
We continuously monitor the official Helium Router status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Helium Router outages.
Minor Resolved · 8 days ago · lasted about 2 hours
Packet Router Rollout In Progress
In response to the previous degraded data transfer incidents, the core team is doing a rollout for memory optimizations on packet routers, the expected downtime is 15-20 minutes.
Minor Resolved · 16 days ago · lasted 5 days
Due to a high amount of packet rate, the data transfer in U.S. and Asia may be experiencing degraded service (e.g. join loop), which likely caused the issue above. The core team is investigating and we will provides updates here. Thanx.
Minor Resolved · 20 days ago · lasted 35 minutes
Degraded Data Transfer in Asia
Due to a high amount of packet rate, the data transfer in Asia may be experiencing degraded service. The core team is on it and we will provides updates here. Thanx.
Minor Resolved · about 1 month ago · lasted about 2 hours
Packet Router Rollout In Progress
The core team is doing a staged rollout for packet routers to optimize GRPC process leaks. We’ll start with a rollout on a few packet routers, monitor for a bit before releasing to all packet routers. The rollout is doing fine in other regions, but causing memory issues in U.S. The core team is upgrading the packet router instances in U.S., the expected downtime is 15-20 minutes.
Minor Resolved · about 1 month ago · lasted about 4 hours
The core team is rolling out packet routers across all regions to optimize GRPC process leaks. Data transfer may be temporarily unstable during the rollout. Should stabilize within 30 minutes.
Major Resolved · about 2 months ago · lasted about 1 hour
We are aware of an ongoing issue with data transfer. During this time you may experience unstable device communication. The core team is investigating the root cause and will provide updates throughout the day.
Minor Resolved · 2 months ago · lasted about 10 hours
Proof-of-Coverage and Data Transfer degraded for some Hotspots in AU/NZ
We are investigating an issue where Hotspots in Australia appear to be listening and operating on the wrong frequencies after several Makers have updated their firmware to use the newer gateway-rs firmware. Affected Hotspots will not Beacon, Witness or transfer data correctly.
Major Resolved · 7 months ago · lasted about 8 hours
The core developers and validator operators have noticed a chain halt at block 1,589,496. We are investigating the root cause. At this time, all transactions on chain will be unconfirmed until Validators begin producing blocks again. Funds are safe but activity like Proof of Coverage, Hotspot onboarding and movement, Token Transfers, etc. are unavailable. Data Transfer is not affected. At this time, all transactions on chain will be unconfirmed until Validators begin producing blocks again. Funds are safe but activity like Proof of Coverage, Hotspot onboarding and movement, Token Transfers, etc. are unavailable. Data Transfer is not affected.
Helium Router problems reported by users
User-reported problems for Helium Router in the last 12 hours. It's a collection of user reports from different sources.
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