Compare the status, incidents stats and history between Helium and Luno
Every service has different practices when updating its status page, so compare these stats with a grain of salt. E.g., one service can be more aggressive when updating its status page than other so that they will have more incidents, but it doesn't mean it is worse than the other.
The core team is rolling out a new packet router release • HPR utility for more debugging visibility on a route level • additional grpc stream management The expected downtime is 15-20 minutes.
The Helium Packet Routers started experiencing intermittent outage from 2:38PM PT due to misconfigured open file limit, the issue was resolved on 3:43 PT. The team is monitoring the incident as t...
The core team is performing load testing on the Singapore packet routers. We will be closely monitoring the infra metrics and data transfer health.
There may be temporary delays with express withdrawals requested on FNB and Discovery Bank. The bank is urgently working on having this resolved. We will update you as soon as we have further info...
Ongoing issues with identification lookups in Nigeria, account verification for Level 1 or above is taking longer than expected. Customers who started their account verification on or after 12:00 U...
Due to ongoing security improvements and changes, as of 3 October 2023 customers using old versions of the Android app will see an error. Customers using our Android app below version 7.21.0 will ...
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