Outage in HelloSign

File conversion issues for specific file formats

Resolved Minor

May 10, 2022 - Started almost 2 years ago - Lasted less than a minute
Official incident page

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Outage Details

We identified an issue converting some file formats. We have successfully diverted these conversions to a failover method, be advised that this may lead to text layout and positioning differences for Office file formats (including .doc and .docx).

Components affected

HelloSign API HelloSign HelloSign for Salesforce HelloSign HelloWorks API HelloSign HelloWorks HelloSign HelloFax

Latest Updates ( sorted recent to last )

MONITORING almost 2 years ago - at 05/10/2022 01:28AM

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