Outage in Help Scout

Degraded Performance and Outbound Email Delays

Resolved Minor
December 21, 2022 - Started over 1 year ago - Lasted 7 minutes
Official incident page

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Outage Details

We're looking into reports of slow page loads and difficulty sending replies, saving drafts, and adding notes. Some customers may notice a long delay when attempting to send replies. We'll update here when we have more information.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 12/21/2022 07:55PM

Our team have discovered the cause and it is now fixed. If you are still experiencing issues, please clear your browser cache and log back in.

INVESTIGATING over 1 year ago - at 12/21/2022 07:52PM

We're looking into reports of slow page loads and difficulty sending replies, saving drafts, and adding notes. Some customers may notice a long delay when attempting to send replies. We'll update here when we have more information.

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