Outage in HelpDesk

Issues with accessing application

Resolved Minor

March 13, 2023 - Started about 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating the issue

Components affected

HelpDesk Support chat on www.helpdesk.com HelpDesk Agent app

Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 03/13/2023 11:37AM

This incident has been resolved.

MONITORING about 1 year ago - at 03/13/2023 09:57AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 year ago - at 03/13/2023 09:19AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 year ago - at 03/13/2023 09:18AM

We are currently investigating the issue

Latest HelpDesk outages

Issues with processing ticket counters - 4 months ago

Unavailability of the HelpDesk Agent Application - about 2 years ago

HelpDesk unavailability - over 2 years ago

Impaired access to HelpDesk application - almost 3 years ago

Application login issue - almost 3 years ago

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