Is Helpjuice Down?
Helpjuice status is operational
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Latest Helpjuice Official Outages
We continuously monitor the official Helpjuice status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Helpjuice outages.
Minor Resolved · 6 months ago · lasted 6 months
We are investigating what's happening, and estimate a fix within the next 5-6 minutes.
Minor Resolved · started 6 months ago
Our Hosting Infrastructure provider, Heroku.com had a hardware failure on one of our follower databases, we proceeded by switching to the backup database until the issue is resolved. We can confirm that no data has been lost. The outage lasted about 5 minutes.
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Minor Resolved · started 6 months ago
Our Hosting Infrastructure provider, Heroku.com had a hardware failure on one of our follower databases, we proceeded by switching to the backup database until the issue is resolved. We can confirm that no data has been lost. The outage lasted about 5 minutes.
Minor Resolved · started 8 months ago
We are currently investigating an issue with assets (CSS/JS) not loading.
Minor Resolved · started 9 months ago
Certain KBs Experiencing Slowness
We're noticing certain knowledge bases responding slower than usual. We're actively looking into this.
Minor Resolved · started 10 months ago
Helpjuice Downtime
We're experiencing an elevated level of API errors and are currently looking into the issue.
Minor Resolved · started about 1 year ago
SSL Issues happening to certain accounts
We're noticing that certain knowledge bases that use our LetsEncrypt SSL are having their SSL not work properly for their knowledge base (not backend). If you have this issue, it'll render a "Not secure" message, which you can override and still use the knowledge base. We are, however inspecting why this is happening to certain clients and expect a fix ASAP.
Helpjuice problems reported by users
User-reported problems for Helpjuice in the last 12 hours. It's a collection of user reports from different sources.
Helpjuice Components Status
Check the current status of the components
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Frequently Asked Questions
- Is Helpjuice down right now? What is Helpjuice current status?
- Helpjuice seems to be up and running. We've updated the status 10 minutes ago.
- Was Helpjuice down today?
- Helpjuice is up and running now. In the last 24 hours there was 0 outages.
- I'm having issues with Helpjuice, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- Check the Twitter account for more information.
- Check on the top of the page if there are any reported problems by other users.
- Having problems with Helpjuice and need support?
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- Reach out to their Twitter account.
- Find their support at their official website.
- Find their support contact at their official status page.
- Helpjuice outage? How can I monitor Helpjuice?
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- Subscribe (if possible) to updates on the official status page
- Create an account in IsDown. Start monitoring Helpjuice and get alerts in real-time when Helpjuice has outages.
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