Resolved Unable to Export FAQs via CSV/HTML
We are currently experiencing an issue with exporting FAQs via CSV and HTML. The team is actively investigating the issue as we speak.
Resolved Web Help Center Unavailable
We are observing an outage in the Web Help Center for all customers (except for customers on the new Web Help Center 2.0). FAQs are not loading. We have identified the issue and are working towards a fix.
Resolved Issue with Auto-assignments
We are currently investigating this issue
Resolved Degraded Performance with Analytics
We are seeing degraded services in Analytics (Dashboard Analytics, PowerBI, and Analytics API). The team is diligently investigating the issue as we speak.
Resolved Degraded perfromance
We are experiencing a processing delay in one of our system that will cause Dashboard / search lag auto-assignment to be delayed HS-API to return outdated results
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