Outage in Helpshift

Issue with Time Based Automation

Resolved Minor

March 22, 2022 - Started about 2 years ago - Lasted 7 days
Official incident page

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Outage Details

We are currently investigating this issue.

Latest Updates ( sorted recent to last )

MONITORING about 2 years ago - at 03/22/2022 07:21PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 years ago - at 03/22/2022 05:41PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 years ago - at 03/22/2022 02:03PM

We are currently investigating this issue.

Latest Helpshift outages

Dashboard and Bots performance degraded - about 1 month ago

Database degradation issue - about 1 month ago

Issue with Webhooks (China region) - about 1 month ago

Issue with Time based automation (China region) - about 1 month ago

Webchat is down (in-app) - about 2 months ago

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