Outage in Helpshift

Custom Domains are not able to access Helpcenter Page

Resolved Major

September 16, 2022 - Started over 1 year ago - Lasted 42 minutes
Official incident page

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Outage Details

Customers who are using custom domains for the Helpcenter page are facing issues accessing the Helpcenter page. We are actively investigating the issue.

Components affected

Helpshift Web Support Page

Latest Updates ( sorted recent to last )

MONITORING over 1 year ago - at 09/16/2022 11:31PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 09/16/2022 10:56PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 1 year ago - at 09/16/2022 10:51PM

Customers who are using custom domains for the Helpcenter page are facing issues accessing the Helpcenter page. We are actively investigating the issue.

Latest Helpshift outages

Dashboard and Bots performance degraded - about 1 month ago

Database degradation issue - about 1 month ago

Issue with Webhooks (China region) - about 1 month ago

Issue with Time based automation (China region) - about 1 month ago

Webchat is down (in-app) - about 2 months ago

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