Outage in Helpshift

End-users and agents are intermittently experiencing slowness and unavailability across all services.

Resolved Minor

November 08, 2022 - Started over 1 year ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently investigating this issue.

Components affected

Helpshift Management Portal Helpshift Web Chat Helpshift Mobile SDK

Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 11/08/2022 05:11PM

This incident has been resolved.

MONITORING over 1 year ago - at 11/08/2022 04:47PM

A fix has been released and we are monitoring the results

IDENTIFIED over 1 year ago - at 11/08/2022 04:17PM

The root cause of the issue has been identified and the fix is being implemented

INVESTIGATING over 1 year ago - at 11/08/2022 01:04PM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 11/08/2022 12:09PM

We are currently investigating this issue.

Latest Helpshift outages

Dashboard and Bots performance degraded - about 1 month ago

Database degradation issue - about 1 month ago

Issue with Webhooks (China region) - about 1 month ago

Issue with Time based automation (China region) - about 1 month ago

Webchat is down (in-app) - about 2 months ago

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