Outage in Helpshift

PowerBi and Analytics Api Outage

Resolved Major

December 23, 2022 - Started over 1 year ago - Lasted about 7 hours
Official incident page

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Outage Details

The show logs button for issues will not work. PowerBI reports will not refresh Data fetched from analytics API will no refresh Time Based Automations will be delayed for a few issues We are currently investigating this issue.

Components affected

Helpshift Issues Analytics API Helpshift APIs Helpshift Management Portal

Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 12/24/2022 02:11AM

This incident has been resolved.

MONITORING over 1 year ago - at 12/23/2022 11:34PM

A fix has been implemented and we are monitoring the results.

Analytics API is up but latest data will be unavailable for a while.
PowerBI reports are functional but will show stale data

INVESTIGATING over 1 year ago - at 12/23/2022 07:31PM

The show logs button for issues will not work.
PowerBI reports will not refresh
Data fetched from analytics API will no refresh
Time Based Automations will be delayed for a few issues
We are currently investigating this issue.

Latest Helpshift outages

Dashboard and Bots performance degraded - 29 days ago

Database degradation issue - about 1 month ago

Issue with Webhooks (China region) - about 1 month ago

Issue with Time based automation (China region) - about 1 month ago

Webchat is down (in-app) - about 2 months ago

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