Outage in Helpshift

Dashboard Analytics Outage

Resolved Major
December 25, 2022 - Started over 1 year ago - Lasted about 22 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
Helpshift Analytics Dashboard
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 12/26/2022 10:35AM

This incident has been resolved.

MONITORING over 1 year ago - at 12/26/2022 08:49AM

We have identified the root cause and fixed this issue.

INVESTIGATING over 1 year ago - at 12/26/2022 08:48AM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 12/26/2022 07:44AM

We are still investigating this issue with our analytics vendor team. We will update the progress soon.

INVESTIGATING over 1 year ago - at 12/26/2022 04:02AM

Workaround -

As a workaround to get the page data, please refresh the page until all data gets loaded on the page. . Once data gets loaded, we will not see the issue for that page again.

We will keep you posted on the progress of the fix.

INVESTIGATING over 1 year ago - at 12/25/2022 12:59PM

We are currently investigating this issue.

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