Hotjar

Hotjar Status

Official source
Everything seems OK
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Stats

1 incidents in the last 7 days

7 incidents in the last 30 days

Automatic Checks

Last check: less than a minute ago

Last known issue: 6 days ago

Latest Incidents

Last 30 days

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Resolved Issue with starting Recordings on the Basic plan

We’re currently investigating an issue with starting recording snapshots for users on the basic plan. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!

Resolved Recordings of sites which don't use HTTPS can't be played back.

We’re currently investigating an issue with the Hotjar Recording Player. Some users report being unable to view recordings from HTTP sites. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!

Resolved Login to Hotjar app blocked by onboarding process for some users

We’re currently investigating an issue with our login and onboarding systems. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!

Resolved Login page not loading for authenticated users

Our engineers have fixed the issue and are monitoring the situation to make sure everything is working smoothly again.

Resolved Issue with HTTP Recordings

We have identified that some users cannot view a HTTP Recording in Chrome 88 or later. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!

Resolved Brief interruption to processing of data

We had a brief interruption of processing data between 11:02 and 11:12 UTC. The impact of this issue caused failures during the processing of Recordings, Heatmaps and Incoming Feedback Responses. The system is in a stable state and we will continue to monitor things. Thanks for bearing with us!

Resolved Issue with Popover on-site surveys

We’re currently investigating an issue with Popover on-site surveys. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!

Resolved Hotjar script performance degradation

We’re currently experiencing an issue with the Hotjar script delivery taking longer than usual. A very small number of sessions may not be tracked. Our engineers have already implemented a fix and are monitoring the situation. Thanks for bearing with us!

about 2 months ago Official incident report

Resolved Intermittent delays with Recordings and Heatmaps

Our engineers are investigating intermittent issues with searching and loading Recordings and Heatmaps. We will be posting updates as we have them.

Resolved Recordings and Heatmaps degradation

We’re currently investigating an issue with recordings and heatmaps. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!

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