Is Hotjar Down?
Hotjar status is operational
Stats for Hotjar official incidents in the last 30 days
Number of Incidents
10 outages
Since last incident
1 days
Users reports for Hotjar in the last 12 hours
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Monitor and keep track of Hotjar's current and past outages
Minor · about 17 hours ago · lasted about 5 hours
A Google Calendar outage is affecting Engage interview bookings
We are aware of an issue where a Google Calendar outage is affecting Engage functionality - in particular, booking interviews. We recommend checking Google's status page for updates: https://www.google.com/appsstatus/dashboard/incidents/7uJZ5F1Uy4n1n74iMacQ Thanks for bearing with us!
Minor · 2 days ago · lasted about 1 hour
Going to next Recording results in a blank page
We're investigating an issue where going to the next Recording results in a blank page. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!
Minor · 7 days ago · lasted about 1 hour
Feedback messages with "hate" rating not linked to Recordings
Our engineers are investigating and issue here Feedback responses with a "hate" rating are not linking to Recordings. We are working to fix this issue ASAP and will post updates to status.hotjar.com Thanks for bearing with us!
Minor · 9 days ago · lasted 10 minutes
Issues when accessing payments and subscriptions
We're investigating an issue with customers having problems accessing subscription pages / payments. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com.
Minor · 15 days ago · lasted about 2 hours
Temporary disruption to Session Capture
We've declared an incident after detecting a significant drop in Session Capture for our customers. This was due to a faulty code deployment, and affected customers from 10:58UTC to 11:30UTC. During this time, 90% of in-progress sessions were not correctly processed into recordings. We're really sorry for the trouble! The incident was quickly identified, with the faulty code being fixed as well. We're monitoring the situation for further impact and to check everything's OK. Once we're sure, we'll mark this incident as resolved. Sorry again for the trouble, and thanks for your understanding!
Minor · 16 days ago · lasted about 3 hours
Some Survey responses are not collecting the Hotjar User ID
We're investigating an issue where some Survey responses are not collecting the Hotjar User ID, showing this as "Anonymous". Our engineers are working to investigate the root cause, and our team will post updates to status.hotjar.com. Thanks for bearing with us!
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Frequently Asked Questions
- Is Hotjar down right now? What is Hotjar current status?
- Hotjar seems to be up and running. We've updated the status less than a minute ago.
- Was Hotjar down today?
- Hotjar is up and running now. In the last 24 hours there was 1 outages.
- I'm having issues with Hotjar, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- Check on the top of the page if there are any reported problems by other users.
- Having problems with Hotjar and need support?
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- Find their support at their official website.
- Find their support contact at their official status page.
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