Outage in Hotjar

Login process freezing for some users

Resolved Minor
May 17, 2022 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

We're currently investigating an issue where some users are unable to log in or out successfully. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!
Latest Updates ( sorted recent to last )
MONITORING almost 2 years ago - at 05/17/2022 12:35PM

We’ve deployed a fix for the login issue - we'll monitor carefully to make sure this is working well, and mark the incident as resolved once we're sure. Thanks for your patience!

INVESTIGATING almost 2 years ago - at 05/17/2022 12:10PM

We’ve identified the issue and our engineers are working to resolve it. Thanks for your patience!

INVESTIGATING almost 2 years ago - at 05/17/2022 10:34AM

We're currently investigating an issue where some users are unable to log in or out successfully. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!

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