Outage in Hotjar
Sessions may not be getting captured
Resolved Minor
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Outage Details
Components affected
Hotjar Identify APILatest Updates ( sorted recent to last )
This incident is now resolved. It may take a few hours for your session capture to return to normal levels. Thanks for your patience!
We've deployed a fix for this issue and are monitoring the situation to ensure everything is back to normal.
We've identified the root cause of this incident, and a fix is being developed!
We'll post an update to let you know when we're deploying and monitoring the fix. Thanks again for bearing with us!
The engineers are investigating an issue with our sampling engine that is causing some sessions not to be captured.
Thanks for bearing with us as we look into this!
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