Outage in Hotjar

Hotjar Help Center is down

Resolved Minor

June 01, 2023 - Started 11 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We're investigating an issue with our Help Center being down currently. Our engineers are working to fix the issue ASAP. In the meantime, if you need to contact our Support team, please reach out to support@hotjar.com Thanks for bearing with us!

Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 06/01/2023 10:44AM

This incident is resolved and our Help Center is back up and running. Thank you for hanging in there with us!

MONITORING 11 months ago - at 06/01/2023 10:03AM

The issue has been fixed and our Help Center is back up! We'll keep monitoring to make sure everything is working as expected.

Thanks for your patience!

IDENTIFIED 11 months ago - at 06/01/2023 08:13AM

We've identified the cause of this issue, and we're working on getting this fixed.

Again, please, don't hesitate to reach out to our Support team via support@hotjar.com while we're still looking into this.

INVESTIGATING 11 months ago - at 06/01/2023 07:58AM

We're investigating an issue with our Help Center being down currently.

Our engineers are working to fix the issue ASAP. In the meantime, if you need to contact our Support team, please reach out to support@hotjar.com

Thanks for bearing with us!

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