Outage in Hypercare

Performance Degradation

Resolved Major
October 11, 2022 - Started 6 months ago - Lasted about 4 hours
Official incident page

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Outage Details

There’s a Hypercare service performance degradation. Users can access Hypercare, but some functionality may be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Latest Updates ( sorted recent to last )
INVESTIGATING 6 months ago - at 10/11/2022 07:50PM

We are continuing to investigate the cause of this issue

INVESTIGATING 6 months ago - at 10/11/2022 06:48PM

We are continuing to investigate the cause of this issue.

INVESTIGATING 6 months ago - at 10/11/2022 05:33PM

There’s a Hypercare service performance degradation. Users can access Hypercare, but some functionality may be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.

Latest Hypercare outages

Degraded Hypercare performance - about 2 months ago

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Is Hypercare down right now? What is Hypercare current status?
Hypercare seems to be up and running. We've updated the status 2 minutes ago.
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Hypercare is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with Hypercare, but the status is OK. What's going on?
There are a few things you can try:
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  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
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