Outage in Hypercare
Reports on notifications not being sent
Resolved Minor
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Outage Details
Components affected
Hypercare Push Notifications and Real Time EventsLatest Updates ( sorted recent to last )
We are confident the issue is fully resolved after monitoring the situation.
We are continuing to monitor for any further issues.
We have identified the issue and have currently put in a fix. The notifications should be working and we are currently testing to ensure it remains stable.
We are currently still investigating notifications are not being delivered. Everything remains functional within the application including real-time syncing.
We have currently identified that this issue is only occurring on the Canadian servers. We are currently figuring out the root cause and resolving this issue.
We have several users that have flagged that they are not receiving any notifications at all. We are currently investigating this issue and seeing what is currently going on. We will be updating this every 15 minutes.
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