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This incident has been resolved.
Thank you for your patience.
The situation is back to normal since 9:43 (UTC+2).
All pending chats are being distributed as usual, our technical team will keep monitoring the situation to be sure everything is stable now.
The cause of the issue has been identified.
An intervention has been performed and we are noticing improvements on the chat distribution. Pending chats are gradually being distributed and the situation is slowly coming back to normal.
We are currently experiencing an issue on the conversation distribution. Conversations in pending are sometimes not being distributed to agents.
Our technical team is currently investigating this issue.
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