Outage in ID.me

Service Degradation

Resolved Minor

January 10, 2023 - Started over 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating a service degradation with our document verification components

Components affected

ID.me KBA-replacement Policies ID.me Document Verification ID.me NIST 800-63-2 Policies ID.me NIST 800-63-3 Policies

Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 01/10/2023 11:56PM

The incident has been resolved

IDENTIFIED over 1 year ago - at 01/10/2023 11:53PM

The issue has been identified and a fix is being implemented

INVESTIGATING over 1 year ago - at 01/10/2023 10:40PM

We are currently investigating a service degradation with our document verification components

Latest ID.me outages

Service Provider Degradation - 12 days ago

Service Degradation - about 1 month ago

Service Degradation - about 2 months ago

Service Provider Degradation - about 2 months ago

Some users being asked to retry - 2 months ago

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