Outage in Improbable
7 months ago
- Official incident page
We are currently experiencing an issue that is affecting all API calls.
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We believe the issue mitigated, but we are actively monitoring our system. If you are having 401 responses or API timeouts, please reboot any application using the Zeuz API such as a matchmaker. This should resolve the issue.
We have pushed a fix. If you are still experiencing API timeouts or 401 responses, you will need to reboot to obtain new authentication token. The outage is considered mitigated at this point, but we are actively monitoring to ensure the system is stable.
We are continuing to work on a fix for this issue.
We are pushing a fix at 20:05 UTC that will require customers that don't renew invalid auth tokens to restart their instances. If you are getting API timeouts or 401s shortly after 20:05, please restart your instance to renew your auth token. We sincerely apologize for having you restart your instances.
We are pushing a fix at 20:05 UTC that will require customers that don't renew invalid auth tokens to restart their instances. If you are getting API timeouts or 401s shortly after 20:05, please restart your instance to renew your auth token. We sincerely apologize for having you restart your instances.
We are attempting a possible fix for the remainder of the customers impacted. We should have an update in approximately 20 minutes.
We have partly mitigated the impact. Customers that attempt to renew their authentication token following an authentication failure, or customers that re-authenticate with Zeuz, for example customers that reboot their backend, should no longer experience the API timeouts. We are still working on resolving the issue completely. There is no ETA at the moment, we are looking at several hours.
We are continuing to investigate and identifying approaches to resolve this issue ASAP to have our system back up and running. We don't have a precise ETA for when the system will be restored at the moment. We are looking at hours of outage. We will update this page with new information as it comes in. We sincerely apologize for this outage and the impact it is having.
We have identified the source of the issue. We are working on implementing a solution or mitigation to get systems back up and running ASAP.
We are continuing to investigate this issue. We don't believe running games are affected. Payload reservations may be affected.
We are currently investigating this issue.
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