Outage in Incident IQ
Issues displaying recently submitted tickets in ticket view grids
Resolved Minor
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Outage Details
Components affected
Incident IQ PlatformLatest Updates ( sorted recent to last )
A fix to our filter engine update processing engine has been deployed. There is a small backlog of updates that will continue to process over the next 30 minutes. All ticket changes and newly submitted tickets have been recorded and no ticket activity has been lost. We are continuing active platform monitoring to ensure this resolution is 100% effective as expected. Please contact our support team if you have any questions.
Apologies for the brief workflow disruption this morning, and thank you for your patience as we worked to resolve this issue.
We have identified the cause of the issue impacting visibility of recently submitted tickets and recent ticket updates. Our Engineering team is actively working to implement a fix.
We are currently investing an issue where recently submitted tickets are not populating in ticket grid views.
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