Outage in InSided

di\dependencyException message

Resolved Minor

June 15, 2022 - Started almost 2 years ago - Lasted about 24 hours
Official incident page

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Outage Details

Some users have experienced a message saying "di\dependencyException message" When attempting to access communities. This is not affecting all communities all the time and refreshing generally clears it. We are investigating the cause and will update as soon as possible.

Components affected

InSided Status of our US Community Infrastructure InSided Status of our EMEA Community Infrastructure

Latest Updates ( sorted recent to last )

MONITORING almost 2 years ago - at 06/16/2022 08:55PM

We are continuing to monitor for any further issues.

MONITORING almost 2 years ago - at 06/16/2022 08:06AM

Communities should have returned to normality now and the error no longer showing - we are still continuing to investigate and monitor this internally though. We can confirm this error was limited to EU hosted communities only and US customers were not affected.

INVESTIGATING almost 2 years ago - at 06/15/2022 09:00PM

Some users have experienced a message saying
"di\dependencyException message"
When attempting to access communities.

This is not affecting all communities all the time and refreshing generally clears it.
We are investigating the cause and will update as soon as possible.

Latest InSided outages

Analytics Export functionality not working - about 1 month ago

EU communities offline - 3 months ago

[US Communities] - Activity stream not updating + Issues posting new content from control - 6 months ago

[EU + US Communities] Control rendering issue - 6 months ago

[US Communities] - Inaccuracies in the Engagement Dashboard data - 6 months ago

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