Outage in InSided

EU + US Communities - User profile information cannot be saved

Resolved Minor
September 13, 2022 - Started over 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

We have identified an issue with the user profile page in control where changes to user information within the 'Login Information' section cannot be saved. This is having a negative effect for: - Username changes - Email address changes - Password changes - Signature changes The rest of the page is unaffected and the issue relates to just the 'Login Information' section of the profile. We apologise for this disruption and are working to remedy this asap.
Latest Updates ( sorted recent to last )
IDENTIFIED over 1 year ago - at 09/13/2022 01:49PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 1 year ago - at 09/13/2022 01:00PM

We have identified an issue with the user profile page in control where changes to user information within the 'Login Information' section cannot be saved. This is having a negative effect for:
- Username changes
- Email address changes
- Password changes
- Signature changes

The rest of the page is unaffected and the issue relates to just the 'Login Information' section of the profile. We apologise for this disruption and are working to remedy this asap.

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