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Resolved Dropping span data in blue region
We are experiencing dropping of span data in the blue region and are investigating the issue. This affects span detail views only, calls and span overviews are not affected.
Resolved Interrupted AP dataflow in green region
We are experiencing interruption in application perspective dataflow in the green region and are investigating the issue
Resolved Degraded span processing in the blue region
We are experiencing problems with spans processing in the blue region as of ~ 9:30 UTC. The problem is identified and the team is working on a solution.
Resolved SAML logins not working
Currently we face problems with SAML logins. The team has identified the issue and is already working on a fix.
Resolved Degraded service for customers in the green region
On February 3rd between 9:45am UTC and 3pm UTC we experienced degraded performance for some customers in our green region. The cause of the issues were node failures in our Kafka cluster in that region. The problem has been fixed and after 3pm there should be no noticeable impact for any customers in that region.
Resolved Missing metric and trace data for units in green region
We experienced problems in our green region, leading to missing metric and trace data between 14:04 and 14:10 UTC due to a node failure in our Kafka cluster. The problem has been identified and resolved.
Resolved Missing metric and trace data for units in red region
We are experiencing problems in our red region, leading to missing metric and trace data starting at 10:20 m UTC. We are investigating the problem.
Resolved Certificate problems for ingress-blue-saas.instana.io
We are currently experiencing problems with the ingress-blue-saas.instana.io address serving an outdated certificate. The certificates had been updated prior, but the old certificates were still cached. We have identified and fixed the problem.
Resolved Sensor download authentication problems
We currently experience authentication problems with sensor updates from dynamic agents. We are investigating the problem. Package download in general and static agents are not impacted.
Resolved Gaps in Application Perspectives for some EU customers
During a maintenance on our Kafka cluster we encountered a synchronisation error for replicated partitions. This in turn led to a drop or gap in AP metrics for some customers in our blue region that were routed through the affected Kafka broker pair. Problem started ~10:05 UTC and ended ~10:15 UTC
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