Outage in Instructure

Docviewer Page Errors - IAD Region

Resolved Minor

May 16, 2022 - Started almost 2 years ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently investigating this issue.

Latest Updates ( sorted recent to last )

MONITORING almost 2 years ago - at 05/16/2022 05:12PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 2 years ago - at 05/16/2022 04:51PM

The issue has been identified and a fix is being implemented.

INVESTIGATING almost 2 years ago - at 05/16/2022 04:23PM

We are currently investigating this issue.

IDENTIFIED almost 2 years ago - at 05/16/2022 04:20PM

We are continuing to work on a fix for this issue.

IDENTIFIED almost 2 years ago - at 05/16/2022 03:36PM

We are continuing to work on a fix for this issue.

IDENTIFIED almost 2 years ago - at 05/16/2022 03:21PM

We are continuing to work on a fix for this issue.

IDENTIFIED almost 2 years ago - at 05/16/2022 03:03PM

Our team has identified the issue and are actively working through the queued documents that are presenting errors.

IDENTIFIED almost 2 years ago - at 05/16/2022 02:49PM

The issue has been identified and a fix is being implemented.

INVESTIGATING almost 2 years ago - at 05/16/2022 02:13PM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 05/16/2022 01:36PM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 05/16/2022 01:12PM

We are currently investigating this issue.

Latest Instructure outages

Some users may be getting page errors when accessing Google Drive LTI - 2 days ago

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Some students unable to submit to assignments when Assignment Enhancements are turned on - 14 days ago

Some users may be getting page errors when loading Canvas - 16 days ago

Some Users in EMEA May Encounter Errors When Accessing Catalog - 17 days ago

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