Intercom Status

Resolved Interconnected is currently unavailable

Due to a third party dependency our customer community forum Interconnected is currently unavailable. We are actively monitoring the situation and will update as soon as this issue is resolved. The Intercom application and messenger are unaffected.

Resolved Interconnected is currently unavailable

Due to a third party dependency our customer community forum Interconnected is currently unavailable. We are actively monitoring the situation and will update as soon as this issue is resolved. The Intercom application and messenger are unaffected.

Resolved Errors when opening the Messenger on iOS

We are currently investigating an issue with the Messenger loading on iOS.

Resolved Intercom web app slow and occasional errors

We are currently investigating the Intercom web app being slow, and a small amount of errors being reported.

Resolved Delayed notifications

We are currently investigating an issue with delayed admin notifications across email, desktop and mobile. Customers may experience delays receiving these notifications.

Resolved Errors loading conversations in the Inbox

We are currently investigating an issue with loading conversations in the Inbox product - customers may see a message stating "There was a problem loading this conversation" at this time.

Resolved Reporting statistics related to message sending is stale since 2021-02-01 00:00

Reporting statistics related to message sending is stale since 2021-02-01 00:00. Message sending is operating as normal. We are working on a fix.

Resolved Web App Degraded Performance For A Subset Of Customers

For a subset of customers, the Contact list will fail to load and Outbound Messages will fail to send. We have identified the cause and are working on resolution.

Resolved Delays to email sending

We are currently investigating an issue with emails not being sent from Intercom due to an upstream email provider issue, starting at approximately 07/01/2021 2100 UTC.

Resolved Emails sent to Gmail accounts are incorrectly bouncing at an increased rate

Starting at 21:29 UTC on 15-12-2020, our team became aware of an issue with Gmail's processing of emails being sent to their end-user accounts. We are monitoring the situation. Their most recent update to the status of their services can be found here: https://www.google.com/appsstatus#hl=en&v=issue&sid=1&iid=a8b67908fadee664c68c240ff9f529ab As a result of this service issue, Intercom customers may see that their message stats show an increased bounce rate than what is typical for their recent outbound message statistics and emails sent at this time may not be received by people with Gmail accounts.