Intercom Status

Resolved Errors loading conversations in the Inbox

We are currently investigating an issue with loading conversations in the Inbox product - customers may see a message stating "There was a problem loading this conversation" at this time.

Resolved Reporting statistics related to message sending is stale since 2021-02-01 00:00

Reporting statistics related to message sending is stale since 2021-02-01 00:00. Message sending is operating as normal. We are working on a fix.

Resolved Web App Degraded Performance For A Subset Of Customers

For a subset of customers, the Contact list will fail to load and Outbound Messages will fail to send. We have identified the cause and are working on resolution.

Resolved Delays to email sending

We are currently investigating an issue with emails not being sent from Intercom due to an upstream email provider issue, starting at approximately 07/01/2021 2100 UTC.

Resolved Emails sent to Gmail accounts are incorrectly bouncing at an increased rate

Starting at 21:29 UTC on 15-12-2020, our team became aware of an issue with Gmail's processing of emails being sent to their end-user accounts. We are monitoring the situation. Their most recent update to the status of their services can be found here: https://www.google.com/appsstatus#hl=en&v=issue&sid=1&iid=a8b67908fadee664c68c240ff9f529ab As a result of this service issue, Intercom customers may see that their message stats show an increased bounce rate than what is typical for their recent outbound message statistics and emails sent at this time may not be received by people with Gmail accounts.

Resolved Intercom web app slow and displaying errors

We are investigating errors and slowness on the Intercom web application.

Resolved Facebook outage affecting Intercom integration

Facebook is experiencing an outage that is affecting some of our customers. It has been preventing them from sending messages from Intercom to Facebook since yesterday. Our engineering team are currently monitoring this situation.

Resolved Interconnected offline

Interconnected, our customer community forum, is currently offline to allow our team to carry out critical maintenance. We hope to get this completed as soon as possible.

Resolved Intermittent issues with Inbox Apps

We are currently investigating reports of intermittent issues with the loading and functionality of third party Inbox Apps.

Resolved Intermittent Event Data issues

We have identified an issue where user data event reads/updates to the API and from the Intercom workspace may fail intermittently. We are working to resolve this.