Outage in Intercom

Web App Degraded Performance

Resolved Minor

January 31, 2023 - Started about 1 year ago - Lasted 15 minutes
Official incident page

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Outage Details

We are looking into reports of degraded performance and high latency on our web app from 22:14 UTC to 22:20 for a subset of customers.

Components affected

Intercom Chats and Posts Intercom Mobile Messenger Intercom Mobile Push Intercom Web Messenger Intercom Webhooks Intercom Admin notifications Intercom Web Application Intercom Email Intercom APIs Intercom Mobile APIs

Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 01/31/2023 10:44PM

This incident is resolved. There was degradation for a subset of customers between 22:14 UTC and 22:20 UTC

IDENTIFIED about 1 year ago - at 01/31/2023 10:30PM

We are looking into reports of degraded performance and high latency on our web app from 22:14 UTC to 22:20 for a subset of customers.

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