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Major Resolved
Between 2024-03-08 1209 UTC and 2024-03-08 1214 UTC, customers would have experienced increased error rates and latencies across Intercom products due to a database failover event. This issue is re...
Minor Resolved
Due to a previous incident we are experiencing issues displaying a percentage of SLA events on our SLA reporting. We have identified the problem and have a fix in progress. Once fixed we will be ab...
Number of Incidents
0 issues
Last incident
42 days ago
IsDown offers an easy way to monitor Intercom with maximum flexibility
IsDown monitors Intercom APIs for major outages. A major outage is when Intercom APIs experiences a critical issue that severely affects one or more services/regions. When Intercom marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors Intercom status page for minor outages. A minor outage is when Intercom APIs experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in Intercom status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Intercom publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors Intercom and all their 12 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Intercom and other vendors don’t always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
Intercom is currently operational. In the last 24 hours, there were 0 outages reported. IsDown continuously monitors the Intercom status page, looking for the latest outages and issues affecting customers. Check all recent outages in the section 'Latest Intercom APIs outages, issues and problems' at the top of the page.
Intercom APIs last outage was on March 08, 2024 with the title "Brief Increased Error Rates and Elevated Latencies for US Hosted Intercom Workspaces"
IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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