Resolved Unable To Post Call and Signal Data to Facebook
Starting at approximately 8:39am Pacific time we have identified an issue with the Facebook Connect App and Facebook related webhooks that is preventing Invoca from being able to post Call and Signal data to Facebook. We have taken action internally to mitigate the impact of these failures on other systems and are closely monitoring the situation. Call handling and routing is unaffected.
Resolved Monitoring Potential Service Impacting Issue
We have reports from a specific telephony carrier indicating a partial outage in service. We have taken action to deprioritize traffic on that carrier until the incident is resolved, and are closely monitoring all services to ensure there is no impact from this issue. At this time Invoca call routing and handling are not affected, and we will continue to monitor the situation throughout the day to ensure calls and SMS messages are connecting as expected.
Resolved SMS Messages Intermittently Failing To Send As Expected
We have identified an intermittent issue beginning at 11:41am PT related to a portion of SMS text messages not sending as expected. This issue affects text messages for the 2 Factor Authentication codes used to access relevant Invoca user logins with 2FA enabled, as well as the "Offer a text message" option for campaign call treatments. This issue is not affecting all SMS messages, but some requests are failing to send as expected. If you are attempting to access your Invoca account and not receiving the required two factor authentication code, please email [email protected] for assistance logging in. Call handling and routing are not impacted.
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