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Invoca Outages
Resolved Minor Delay in Posting Data to Google Ads and Facebook
Our engineering team has identified an issue creating a delay of approximately 60 minutes posting data to Google Ads and Facebook via the Connect Apps. Delayed data is specific to conversions with the Customer Match Audience feature enabled, other conversions are not impacted. We are actively working toward a resolution to begin processing these requests again and we expect currently queued data will process as expected with no loss. Call routing and other platform features are not impacted.
Resolved Minor Dynamic Number Insertion Failed to Replace Numbers
We have identified an issue that prevented the Invoca Tag from being able to dynamically swap and replace numbers for a period of approximately 20 minutes this morning, December 9th. The incident began at 8:43 Pacific time and was resolved at 9:06 Pacific time. Our engineering team is closely monitoring the situation to ensure the issue is completely resolved. Calls to static Invoca numbers, or already in progress on RingPool numbers would have continued to route as expected with no issue. Unswapped numbers on landing pages would still route to their original destinations with no issue.
Resolved Minor Some Networks Experiencing Delayed Call Record Data Availability
We are actively investigating an issue affecting some Invoca networks that is causing call data to have delayed availability in Invoca Reporting. Calls for affected networks may be up to 45 minutes delayed before being available in Invoca Reporting and the Transactions API. Post-call webhooks and related integrations for these calls are similarly delayed, but will fire when the calls are available in reporting. Call routing is unaffected.
Resolved Minor Unable To Post Call and Signal Data to Facebook
Starting at approximately 8:39am Pacific time we have identified an issue with the Facebook Connect App and Facebook related webhooks that is preventing Invoca from being able to post Call and Signal data to Facebook. We have taken action internally to mitigate the impact of these failures on other systems and are closely monitoring the situation. Call handling and routing is unaffected.
Resolved Minor Monitoring Potential Service Impacting Issue
We have reports from a specific telephony carrier indicating a partial outage in service. We have taken action to deprioritize traffic on that carrier until the incident is resolved, and are closely monitoring all services to ensure there is no impact from this issue. At this time Invoca call routing and handling are not affected, and we will continue to monitor the situation throughout the day to ensure calls and SMS messages are connecting as expected.
Invoca Components Status
"I spend 2 hours trying to solve an issue and then realize it's due to an [EXTERNAL SERVICE] outage"
Every engineer at some point in time
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Frequently Asked Questions
- Is Invoca down today?
- Invoca seems to be up and running. We've updated the status 1 minute ago.
- I'm having issues with Invoca, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- Check the Twitter account for more information.
- How can I be notified when Invoca is having issues?
- You can subscribe for updates on the official status page or create an account in IsDown. We will send you a notification in real-time when Invoca has issues.
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- We want to keep you updated on the status of the services that impact your company. You can setup a notification via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
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- You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service and get notifications.
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- You can go to the Billing section in your account and choose one of the plans. We've monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
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- We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
- Are we missing an integration?
- Contact us, and we'll add it ASAP.
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