Minor · 22 days ago · lasted 1 day
Our team is currently investigating an issue with the Google Ads integration.
Minor · about 1 month ago · lasted about 5 hours
We are currently investigating a delay in processing requests to the Call Ingestion API. No requests nor data have been lost.
Minor · 11 months ago · lasted about 3 hours
We are currently investigating issues with the Invoca platform reporting not loading as expected. Call records and associated data are being captured, but are taking longer than normal to become available in Invoca reporting after the call is completed. Updates will be provided as they become available.
Minor · about 1 year ago · lasted about 3 hours
Google has reported ongoing issues with a number of its advertising products including Google Ads, Google Analytics, and Search Ads 360. These issues are currently impacting our ability to send and receive data from their platforms. Real-time information on the status of each Google platform can be found here: https://ads.google.com/status/publisher/
Minor · almost 2 years ago · lasted 3 months
Our engineering team has identified an issue creating a delay of approximately 60 minutes posting data to Google Ads and Facebook via the Connect Apps. Delayed data is specific to conversions with the Customer Match Audience feature enabled, other conversions are not impacted. We are actively working toward a resolution to begin processing these requests again and we expect currently queued data will process as expected with no loss. Call routing and other platform features are not impacted.
Minor · almost 2 years ago · lasted 4 months
We have identified an issue that prevented the Invoca Tag from being able to dynamically swap and replace numbers for a period of approximately 20 minutes this morning, December 9th. The incident began at 8:43 Pacific time and was resolved at 9:06 Pacific time. Our engineering team is closely monitoring the situation to ensure the issue is completely resolved. Calls to static Invoca numbers, or already in progress on RingPool numbers would have continued to route as expected with no issue. Unswapped numbers on landing pages would still route to their original destinations with no issue.
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