Outage in IONOS Cloud

Managed Backup Service Restrictions

Resolved Minor
January 06, 2023 - Started over 1 year ago - Lasted about 21 hours
Official incident page

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Outage Details

We are currently investigating a problem with our Managed Backup service. We will inform you as soon as the functionality has been restored.
Components affected
IONOS Cloud Backup
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 01/07/2023 01:17PM

This incident has been resolved.

MONITORING over 1 year ago - at 01/07/2023 12:33PM

The backup issue was fixed and the system is back operational.
We keep monitoring the system.

Next backups will be executed as planned.
Recent backups might have failed but can be started manually.

MONITORING over 1 year ago - at 01/07/2023 10:52AM

We are continuing to monitor for any further issues.

MONITORING over 1 year ago - at 01/07/2023 06:09AM

The issue is still worked on. The restrictions still exist.

MONITORING over 1 year ago - at 01/06/2023 09:56PM

The issue is not yet resolved. The restrictions still exist.

IDENTIFIED over 1 year ago - at 01/06/2023 09:16PM

The root cause was identified, and a fix is being implemented and will be applied.

We will inform you when the fix was successful.

IDENTIFIED over 1 year ago - at 01/06/2023 06:00PM

The execution of backups and restores as well as the creation of new protection plans and backup units is currently affected.

We will inform you as soon as the matter is resolved.

INVESTIGATING over 1 year ago - at 01/06/2023 04:35PM

We are currently investigating a problem with our Managed Backup service.

We will inform you as soon as the functionality has been restored.

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