This chart provides user-reported problems for Iterable in the last 12 hours. It's a collection of user reports from different sources.
We continuously monitor the official Iterable status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Iterable outages and possible affected you.
Minor Resolved · 2 days ago · lasted about 4 hours
We have been alerted of a User Interface issue where the exit rule does not display. Our engineering team has identified the cause and is working on a fix. This is only visual and does not affect any sends. Next update at 9:30AM PT or earlier
Minor Resolved · 3 days ago · lasted about 5 hours
We are currently experiencing UI issues with accessing Iterable content. This does not impact your scheduled sends going out. Next update at 11:30 PST
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Minor Resolved · 6 days ago · lasted 4 days
Our engineers are investigating degraded elastic search performance for our customers on c12. Customers on this cluster may experience issues such delayed journey processing for journeys utilizing filter nodes and delayed blast campaign sends. User ingestion may be slowed for processes such as list uploads and user update API calls. Certain pages of the app such as the all campaigns and list pages may also be slow to load. We will continue to investigate and will have the next update at 12:30 PM PDT or sooner.
Minor Resolved · 22 days ago · lasted about 1 hour
Engineering has discovered that several API endpoints are experiencing a high rate of 502 errors. We are investigating the cause of this issue.
Major Resolved · about 1 month ago · lasted about 20 hours
Issues of logging in and loading pages.
We have received more reports regarding sporadic platform access and pages not fully loading. This is an extension of the previous incident. This issue only impacts accessing the Iterable platform, there should be no impact on sends nor journey performance. Engineering is working towards a resolution.
Minor Resolved · about 1 month ago · lasted about 1 hour
Reported issues of being unable to sign in or load pages
We have received reports that some users are unable to log into the platform or taking a long time to do so. In addition, some customers are unable to load any pages. The engineering team is investigating. Next update @ 9am PT or earlier.
Minor Resolved · about 1 month ago · lasted about 2 hours
InApp message endpoint experiencing elevated error rates
We are currently experiencing elevated error rates on the getMessages API endpoint. The impact is that users will intermittently not be able to receive and view in-app messages. This will not affect in-app message sends, and users will be able to see the messages upon the next successful getMessages call. The Engineering team is actively investigating and working to restore the endpoint back to health. Next update by 6:15pm PST.
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