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Ongoing Workflow processing delays
Currently a subset of customers are experiencing workflow processing delays. No data is being lost, only delayed. We are continuing to investigate the u...
Resolved Ingestion delays for a subset of customers
Currently a subset of customers are experiencing data ingestion delays for user updates, custom events and workflow processing. No data is being lost, only delayed. Our engineering team is continuing to investigate the underlying cause. Next update at 3:45 PM
Resolved Push and SMS send failures
Our engineering team is investigating a reported outage of both SMS and push sends. Next update at 3:00 PM PST
Resolved Bounce reporting for Google recipients
Starting on Monday December 14th, Google experienced a series of platform outages which impacted their Gmail service, for both GSuite and regular Gmail recipients worldwide. Google erroneously generated hard bounces indicating that legitimate mailboxes did not exist. The Google issues are now resolved. More information can be found here: https://www.google.com/appsstatus#hl=en&v=status In Iterable, a hard bounce will automatically unsubscribe the recipient from that channel, and customers have seen unusual spikes in bounce rates and unsubscribes as a result of the issue. We are actively working on remediation efforts to roll back those unsubscribes. We are also working with our MTA partners who are going through a similar effort. Due to the scale of the impact, complete resolution could take some time. Once we have more information, we will provide a further update.
Resolved Workflow and campaign trigger failures
Our engineering team is investigating reports of workflow and campaign trigger failures for multiple customers. Next update at 7 am PDT
Resolved Iterable Web App is not accessible
We are currently investigating reports that customers are unable to access our web app app.iterable.com along with an increase in webhook & API errors. Next update will be at 6:00 pm PDT
Resolved High API Error Rates
We are currently experiencing high error rates for multiple API endpoints. Our engineering team is investigating and starting remediations.
Resolved Some workflows failed to trigger
We have detected that, from around midnight to 4:25am PST, some workflow triggers were not processed. We have restored triggers to normal operation and are working to identify the extent of the impact. If you believe a particular workflow was impacted, please contact [email protected]
Resolved Delayed data ingestion for some customers
This morning at around 7:45am Pacific one of our server clusters experienced a series of crashes due to a malformed query. We have taken steps to disable that query but it has left a significant backlog of data ingestion for that cluster to process. That backlog currently stands at about two hours, although we expect it to decrease significantly throughout the morning. Note that this only impacts one cluster, so only a small percentage of customers will be affected. We'll send another update out by 11:30am Pacific Time.
Resolved Slow workflows
We're currently seeing increased delays in processing workflows. Our engineering team is actively working to identify a root cause. We'll provide another update no later than 2:30pm PT.
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