Iterable

Iterable Status

Official source
Everything seems OK

Iterable had 2 problems in the last month.

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Stats

0 incidents in the last 7 days

2 incidents in the last 30 days

Automatic Checks

Last check: 1 minute ago

Last known issue: 17 days ago

Latest Incidents

Last 30 days

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Resolved API 5xx errors

Our engineering team is investigating reports of a spike in 5xx API errors across multiple endpoints. We are working on determining the root cause. Next update at 1 PM PST.

Resolved Increase email bounce rate for Apple domains.

Starting at around 7:13 am EDT Apple reported an outage with emails being sent to their domains. Valid email addresses were bounced, this was reported on https://www.apple.com/support/systemstatus/. Apple has since said that this issue is resolved. We are currently investigating the impact on email sends from Iterable. Next update at 12:30 pm PDT.

Resolved Workflow incorrectly processing users with nested objects.

Engineering is currently investigating incorrect workflow processing for a subset of users involving nested objects. Next update at 2 pm PDT

about 1 month ago Official incident report

Resolved Workflow processing delays

Currently a subset of customers are experiencing workflow processing delays. No data is being lost, only delayed. We are continuing to investigate the underlying cause as well as taking steps to mitigate the issue. Next update at 2 pm PST.

Resolved Ingestion delays for a subset of customers

Currently a subset of customers are experiencing data ingestion delays for user updates, custom events and workflow processing. No data is being lost, only delayed. Our engineering team is continuing to investigate the underlying cause. Next update at 3:45 PM

Resolved Push and SMS send failures

Our engineering team is investigating a reported outage of both SMS and push sends. Next update at 3:00 PM PST

Resolved Bounce reporting for Google recipients

Starting on Monday December 14th, Google experienced a series of platform outages which impacted their Gmail service, for both GSuite and regular Gmail recipients worldwide. Google erroneously generated hard bounces indicating that legitimate mailboxes did not exist. The Google issues are now resolved. More information can be found here: https://www.google.com/appsstatus#hl=en&v=status In Iterable, a hard bounce will automatically unsubscribe the recipient from that channel, and customers have seen unusual spikes in bounce rates and unsubscribes as a result of the issue. We are actively working on remediation efforts to roll back those unsubscribes. We are also working with our MTA partners who are going through a similar effort. Due to the scale of the impact, complete resolution could take some time. Once we have more information, we will provide a further update.

Resolved Workflow and campaign trigger failures

Our engineering team is investigating reports of workflow and campaign trigger failures for multiple customers. Next update at 7 am PDT

Resolved Iterable Web App is not accessible

We are currently investigating reports that customers are unable to access our web app app.iterable.com along with an increase in webhook & API errors. Next update will be at 6:00 pm PDT

Resolved High API Error Rates

We are currently experiencing high error rates for multiple API endpoints. Our engineering team is investigating and starting remediations.

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