Iterable

Iterable Status

Official source Everything seems OK
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Ongoing Workflow processing delays

Currently a subset of customers are experiencing workflow processing delays. No data is being lost, only delayed. We are continuing to investigate the u...

Stats

0 incidents in the last 7 days

3 incidents in the last 30 days

Automatic Checks

Last check: 3 minutes ago

Last known issue: 7 days ago

Latest Incidents

Last 30 days

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Resolved Ingestion delays for a subset of customers

Currently a subset of customers are experiencing data ingestion delays for user updates, custom events and workflow processing. No data is being lost, only delayed. Our engineering team is continuing to investigate the underlying cause. Next update at 3:45 PM

Resolved Push and SMS send failures

Our engineering team is investigating a reported outage of both SMS and push sends. Next update at 3:00 PM PST

Resolved Bounce reporting for Google recipients

Starting on Monday December 14th, Google experienced a series of platform outages which impacted their Gmail service, for both GSuite and regular Gmail recipients worldwide. Google erroneously generated hard bounces indicating that legitimate mailboxes did not exist. The Google issues are now resolved. More information can be found here: https://www.google.com/appsstatus#hl=en&v=status In Iterable, a hard bounce will automatically unsubscribe the recipient from that channel, and customers have seen unusual spikes in bounce rates and unsubscribes as a result of the issue. We are actively working on remediation efforts to roll back those unsubscribes. We are also working with our MTA partners who are going through a similar effort. Due to the scale of the impact, complete resolution could take some time. Once we have more information, we will provide a further update.

Resolved Workflow and campaign trigger failures

Our engineering team is investigating reports of workflow and campaign trigger failures for multiple customers. Next update at 7 am PDT

Resolved Iterable Web App is not accessible

We are currently investigating reports that customers are unable to access our web app app.iterable.com along with an increase in webhook & API errors. Next update will be at 6:00 pm PDT

Resolved High API Error Rates

We are currently experiencing high error rates for multiple API endpoints. Our engineering team is investigating and starting remediations.

Resolved Some workflows failed to trigger

We have detected that, from around midnight to 4:25am PST, some workflow triggers were not processed. We have restored triggers to normal operation and are working to identify the extent of the impact. If you believe a particular workflow was impacted, please contact [email protected]

Resolved Delayed data ingestion for some customers

This morning at around 7:45am Pacific one of our server clusters experienced a series of crashes due to a malformed query. We have taken steps to disable that query but it has left a significant backlog of data ingestion for that cluster to process. That backlog currently stands at about two hours, although we expect it to decrease significantly throughout the morning. Note that this only impacts one cluster, so only a small percentage of customers will be affected. We'll send another update out by 11:30am Pacific Time.

Resolved Slow workflows

We're currently seeing increased delays in processing workflows. Our engineering team is actively working to identify a root cause. We'll provide another update no later than 2:30pm PT.

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