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We have partially mitigated the issue - the condition in which user is being prompted continuously for consent and unable to use app is now less likely to happen but still possible.
The incident team is investigating this problem further to find root cause of remaining source of reliability problems.
We continue to work on resolving the Forge access grant for Confluence, Jira Work Management and Jira Software. We have identified the issue is caused by caching in the browser or a front end system.
A browser page refresh on the access grant page will allow the access to be granted and it will then not loop.
We are investigating reports of a consent loop when upgrading scopes on a Forge app. We are currently trying to reproduce the issue. We will provide more details once we identify the root cause.
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