Intermittent errors when trying to open Attachments (Docs, PDFs, Spreadsheets)

We have tested the fix and deployed this. Attachments can now be opened normally and we are monitoring the affected services to ensure they are working normally.

We are investigating reports of intermittent errors when trying to open Attachments (Docs, PDFs, Spreadsheets) for some Jira Software, Jira Work Management, and Jira Service Management Cloud customers. We have identified the root cause and are working on a permanent fix for the issue. We will provide another update as soon as we finish the permanent fix implementation tests.