Error HTTP 403, 401 when accessing Jira/Confluence

Between 2023/04/12 11:00 UTC to 2023/04/13 03:00 UTC, user were experiencing intermittent HTTP 403, 401 errors when accessing Confluence, Jira Work Management, Jira Service Management, and Jira Software customers. The issue has been resolved and the service is operating normally.

We have identified the root cause of the HTTP 403, 401 errors when accessing Jira/Confluence and have mitigated the problem. We are now monitoring closely.

We are investigating an issue related to errors while trying to access instances and application slowness during usage that are impacting some Confluence, Jira Work Management, Jira Software and Jira Service Management cloud customers. We will provide more details once we identify the root cause.