Outage in Jira Software

Unable to rank issues by drag and drop in backlog

Resolved Major

May 30, 2023 - Started 11 months ago - Lasted about 2 hours
Official incident page

Need to monitor Jira Software outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Jira Software, and never miss an outage again.
Start Free Trial

Outage Details

We are investigating an issue with drag and drop in the backlog to rank issues impacting some Jira Software Cloud customers. We will provide more details within the next hour.

Components affected

Jira Software Create and edit Jira Software Viewing content

Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 05/30/2023 03:07AM

Between 29/May/23 11:50 PM UTC to 30/May/23 01:19 AM UTC, we experienced drag and drop in the backlog to rank issues for Jira Software Cloud. The issue has been resolved and the service is operating normally.

MONITORING 11 months ago - at 05/30/2023 02:45AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 11 months ago - at 05/30/2023 12:52AM

We continue to work on resolving the issue with drag and drop in the backlog to rank issues for Jira Software Cloud. We have identified the root cause and expect recovery shortly.

INVESTIGATING 11 months ago - at 05/30/2023 12:46AM

We are investigating an issue with drag and drop in the backlog to rank issues impacting some Jira Software Cloud customers. We will provide more details within the next hour.

Latest Jira Software outages

Customers unable to install apps on some sites - 2 days ago

Intermittent errors when trying to link Issues in the Issue View - 3 days ago

Admin Portal Feature Access Issue - 21 days ago

Incoming email is not working due to cipher mismatch - 21 days ago

Data residency migrations cannot be scheduled - 26 days ago

Start monitoring Jira Software and all your cloud vendors in minutes

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3153 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook