Join.me Status

Resolved Join.me - Performance Issues

We are actively investigating reports that some customers might be experiencing performance issues with Join.me Our engineers are working to resolve the issue and will provide another update shortly.

Resolved Joinme - Intermittent login issue

We are actively investigating reports that some Joinme customers in US may be experiencing issues when trying to login. Our engineers are working to resolve the issue and will provide another update shortly.

Resolved JoinMe - Network latency in Europe region

We are actively investigating reports that some JoinMe customers may be experiencing network latency in Europe region. Our engineers are working to resolve the issue and will provide another update shortly.

Resolved JoinMe - Intermittent login issue

We are actively investigating reports that JoinMe customers may be experiencing issues at the time of Login Our engineers are working to resolve the issue and will provide another update shortly.

Resolved Join.Me - Intermittent connectivity issues

We are actively investigating reports that some Join.Me customers in the US may be experiencing intermittent connectivity issues when using the products. We will provide another update shortly.

Resolved Increased delay in screen sharing

We are getting reports of people experiencing an increased delay sharing their screen. The team identified that participants in new conferences might connect to our servers on suboptimal routes, especially for meetings originating from Eastern United States. The team is working on adjusting the georouting to mitigate the issue.

Resolved Join.Me - Issue resolved

The NOC has identified an issue related to an upstream vendor which is impacting some Join.me customers in the Chicago area attempting to use toll free audio, as well as our North American customer care toll free numbers. Our team is now actively working to resolve the issue, and we will provide another update shortly.

Resolved Intermittent VoIP issues in EMEA region

Our monitoring system and our users reported service outage which could be experienced upon wanting to start VoIP connection. During the investigation the team found issues with our vendor's service. For the full duration and impact of the outage please refer to the following table for various timezones: - UTC: 16 Oct 2:32 PM and 3:02 PM - ET: 16 Oct 10:32 AM and 11:02 AM - CEST: 16 Oct 4:32 PM and 5:02 PM During this time users in the EMEA region might have experienced failure when they wanted to start a VoIP connection.

Resolved Intermittent service outage in the Asia-Pacific region

Our monitoring system and our users reported service outage which could be experienced upon wanting to start a meeting. During the investigation the team found multiple issues with servers in one of our datacenters and immediately started recovery. For the full duration and impact of the outage please refer to the following table for various timezones: - UTC: 08 Oct 2:19 PM and 09 Oct 6:41 AM - ET: 08 Oct 10:19 AM and 09 Oct 2:41 AM - PT: 08 Oct 7:19 AM and 08 Oct 11:41 PM - AET: 09 Oct 1:19 AM and 09 Oct 5:41 PM - CEST: 08 Oct 4:19 PM and 09 Oct 8:41 AM During this time users in the Asia-Pacific region might have experienced failure when they wanted to start a meeting.

Resolved join.me website is unavailable

We have confirmed that users are experiencing an issue with the join.me website and application We are working to get this issue resolved as quickly as possible.