2022-04-01 Server Incident in US Datacenter

We are continuing to investigate this issue.

We are pleased to inform you that the recent instability has been resolved, and our services are fully restored. We genuinely apologize for the inconvenience we caused.

Our engineering staff has taken great care to make sure that the cause of this issue does not occur again. We appreciate your patience.

If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.

We are continuing to monitor for any further issues.

We identified an issue with the DNS resolution service and were able to fix it; however, the update may take up to 8 hours to propagate.

All services are back to normal now, we will continue monitoring the situation for any further issues. We apologize for any inconvenience.

We appreciate your patience as our team works to resolve the issue. If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.

We are continuing to investigate this issue.

We’re really sorry to be holding you up today! Please know our engineering and operations teams are working hard to get everything up and running.

We have identified an intermittent instability with the U.S. data center. We know this is customer impacting so we are working on it urgently.

If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.