Outage in Jumio

2022-08-04 Service Instability with KYX transactions

Resolved Major

August 04, 2022 - Started over 1 year ago - Lasted about 6 hours
Official incident page

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Outage Details

We’re really sorry to be holding you up today! Please know our engineering and operations teams are working hard to get everything up and running. We have identified an instability with our KYX service due to which the transactions remain in a pending state in all data centers. We know this is customer impacting so we are working on it urgently. If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.

Latest Updates ( sorted recent to last )

MONITORING over 1 year ago - at 08/04/2022 11:00AM

The KYX service is currently functioning without any issues and all incoming transactions continue to be processed at normal rates. Our team is actively working on clearing the affected transactions.

MONITORING over 1 year ago - at 08/04/2022 06:27AM

All incoming transactions continue to be processed at normal rates. The affected transactions during the outage are being cleared.

If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.

IDENTIFIED over 1 year ago - at 08/04/2022 05:13AM

We’re really sorry to be holding you up today! Please know our engineering and operations teams are working hard to get everything up and running.

We have identified an instability with our KYX service due to which the transactions remain in a pending state in all data centers. We know this is customer impacting so we are working on it urgently.

If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.

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