Outage in Jumio

2022-08-25 Intermittent issues for Web liveness service.

Resolved Minor

August 26, 2022 - Started over 1 year ago - Lasted 37 minutes
Official incident page

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Outage Details

We’re really sorry to be holding you up today! Please know our engineering and operations teams are working hard to get everything up and running. We have identified an intermittent issue with our Web liveness service in the U.S./EU/SGP Data centers, initial investigations indicate that only iFrame implementations may be affected. We know this is customer impacting so we are working on it urgently. If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.

Components affected

Jumio Identity Verification Web Jumio Identity Verification Web Jumio Identity Verification Web

Latest Updates ( sorted recent to last )

MONITORING over 1 year ago - at 08/26/2022 12:46AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 08/26/2022 12:11AM

We’re really sorry to be holding you up today! Please know our engineering and operations teams are working hard to get everything up and running.

We have identified an intermittent issue with our Web liveness service in the U.S./EU/SGP Data centers, initial investigations indicate that only iFrame implementations may be affected.
We know this is customer impacting so we are working on it urgently.

If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.

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