Outage in Jumio
2022-11-29 : Increased rejection rate for Brazilian documents (US DC)
Resolved Minor
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Outage Details
Latest Updates ( sorted recent to last )
We are pleased to inform you that the recent instability has been resolved, and our KYX Identity Verification service is back to normal. We genuinely apologize for the inconvenience we caused.
Our engineering staff has taken great care to make sure that the cause of this issue does not occur again. We appreciate your patience.
A fix has been implemented and we are monitoring the results.
We’re currently investigating an issue with our KYX Identity Verification service where you may experience increased rejection rate with Brazilian documents.
Our engineering team is actively working to get everything up and running.
If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.
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