Outage in JumpCloud

Premium Support Phone Service Outage

Resolved Minor
January 05, 2023 - Started over 1 year ago - Lasted about 1 hour
Official incident page

Need to monitor JumpCloud outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including JumpCloud, and never miss an outage again.
Start Free Trial

Outage Details

We've identified an ongoing issue with the phone service used for JumpCloud Premium Support. At this time customers are not able to complete calls to the JumpCloud Customer Support line. We are working with our vendor to resolve this issue as quickly as possible.
Components affected
JumpCloud Support Site
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 01/05/2023 01:34PM

This incident has been resolved.

MONITORING over 1 year ago - at 01/05/2023 12:47PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 1 year ago - at 01/05/2023 12:07PM

We've identified an ongoing issue with the phone service used for JumpCloud Premium Support. At this time customers are not able to complete calls to the JumpCloud Customer Support line. We are working with our vendor to resolve this issue as quickly as possible.

The easiest way to monitor JumpCloud and all cloud vendors

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3153 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime