Kaltura Status

Resolved Customer Care Portal

What is the Impact: Admins with access to the Customer Care Portal ( https://support.kaltura.com ) may see either an error page ("We are down for maintenance") OR misaligned CSS on the portal home page. To Create a Case to Customer Care: - If you are unable to access the portal due to the error page: For "Essential" (S1) issues, you may call our 24/7 helpline: North America & Worldwide: + 1 800 871 5224 Europe & Middle East: +44 20 3116 7700 Asia-Pacific: +65 31570257 Japan: +81 345405032 - If you are able to access the portal, please continue to submit cases as normal and we will respond within normal SLAs. Current Status: Our teams are currently investigating. What to Expect Next: The next update will be posted as soon as additional information is available.

Resolved Informational: Zoom has confirmed their incident on May 6th

Zoom Support confirmed that the Zoom system experienced an incident on May 6th. Their status page can be viewed here: https://status.zoom.us/ The Zoom incident caused some recordings to not upload to Kaltura on May 6th. As a proactive step, Kaltura has re-ingested the Zoom recording entries for that day. The majority of uploads were completed successfully. There was a small portion of recordings that were not available from Zoom, and therefore, we were unable to retrieve and upload the recording. If the recording was not available from Zoom, the Entry is displayed in your KMC with “Status = Error”. For these recordings that were not available from Zoom, you may either manually re-upload a recording file into Kaltura within KMS or KMC. OR Please contact Zoom Support directly to determine if they are able to retrieve the recording file for you, and potentially re-submit the file to Kaltura.

Resolved Mediaspace: Home Page module

What is the Impact: Customers who have the custom module of "Home Page" enabled are currently unable to access their Mediaspace home page and/or see an error 500 on this page. Workaround: Open "KMS Admin" and navigate to the "Home Page" module. Disable the module. Current Status: Our engineering team has identified the root cause and is currently working on resolution. What to Expect Next: The next update will be posted within 1 hour.

Resolved Webcasting - Q&A Module

What is the Impact: Q&A module on Webcasting is currently not available. Current Status: Our team is currently investigating. What to Expect Next: The next update will be posted within 30 minutes.

Resolved Webcasting: Q&A module

What is the Impact: Q&A module on Webcasting is currently not available. Current Status: Our team is currently investigating in order to restore functionality. What to Expect Next: The next update will be posted within 30 minutes.

Resolved Kaltura Live service reduced redundancy

We are currently investigating an issue with our Live service redundancy. The next update will be shared within 30 minutes.

Resolved KMS/KAF and KMC

What is the Impact: Search with KMS and Content in KMC/KMS Users may see no content returned in search and delayed visibility into recently published entries in KMS/KAF/KMC. Current Status: We are currently investigating an issue affecting the visibility of content. What to Expect Next: The next update will be posted within 30 minutes.

Resolved Live Services

What is the Impact: Interruption on Live Streaming services Current Status: We are currently investigating an issue affecting Live services. What to Expect Next: The next update will be posted within 30 minutes.

Resolved Kaltura MediaSpace Outage

Our team is investigating an issue with Kaltura MediaSpace. We will post the next update within the next 30 minutes.

Resolved KMS and API slow performance

We are currently investigating an issue with the KMS and API slowness. The next update will be shared within 30 minutes.