Outage in Kaltura Virtual Classrooms and Meetings
Kaltura Meetings Audio Issue in Chrome v.103
Resolved Minor
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Outage Details
Components affected
Kaltura Virtual Classrooms and Meetings Video Conferencing FeaturesLatest Updates ( sorted recent to last )
What is the issue: Virtual Classroom Chrome users cannot hear other class participants when joining the room (initially) from a Chrome latest 103 version browser.
Please note: users with the latest EDGE version may also experience the issue.
Current status: Our team identified the issue and is assessing an optional hotfix from our side without depending on a Chrome update
As a workaround users can use another type of browser (such as Firefox) or earlier versions of Chrome.
In organizations that are limited to Chrome's latest version then the workaround is at the beginning of the call to ask all participants to mute/unmute their audio once. and that will fix the issue for that call (as long as users won't refresh their browser from that point and on).
It is important to note that if a user with Chrome v.103 refreshes the page, all participants will need to do the mute unmute again in order for that user to hear them all.
What to expect next: The next update will be posted by 15:00 UTC, or once a Hotfix was deployed.
What is the issue: Virtual Classroom Chrome users cannot hear other class participants when joining the room (initially) from a Chrome latest 103 version browser.
Current status: Our team is investigating the problem.
As a workaround users can use another type of browser (such as Firefox or Edge) or earlier versions of Chrome.
In organizations that are limited to Chrome's latest version then the workaround is at the beginning of the call to ask all participants to mute/unmute their audio once, and that will fix the issue for that call (as long as users won't refresh their browser from that point and on).
It is important to note that if a user with Chrome v.103 refreshes the page, all participants will need to do the mute unmute again.
What to expect next: The next update will be posted by 12:00 UTC.
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