Keeper Status

Resolved Intermittent error when editing/creating new records

We are aware of an intermittent error when saving new records. We have identified the issue and we will issue a fix shortly.

Resolved Vault not accessible

We are investigating the issue.

Resolved Firefox browser extension issue for some users

The Firefox browser extension version 15.1.3 is experiencing errors for some users and causing login issues on both Vault and Extension. We have identified the issue and will issue a fix later today. In the meantime if you experience issues with Firefox please login directly from the Web Vault, or temporarily disable the Firefox extension or switch to another browser for a few hours.

Resolved SMS delivery delay to US carriers

We are currently receiving reports of delayed SMS delivery to Verizon customers. We have extended the time allowed for 2FA acceptance until Amazon has resolved the carrier issue on their side.

Resolved SMS Code Delivery in US (Verizon)

We are investigating SMS delivery issues with US Carriers (Verizon). We have opened a ticket with Amazon AWS and will post updates as soon as possible. If you need to switch to a different 2FA method, please contact support or your Keeper Administrator.

Resolved Vault Login in EU Data Center

We are investigating API errors in the EU region. Click "Work Offline" if experiencing login issues.

Resolved Vault login issues

We are currently investigating vault login issues in the US data center.

Resolved Verizon SMS code delivery delays

Verizon users in the US are experiencing delayed SMS codes. If you need immediate access, please contact Keeper support or your Keeper Administrator to help disable 2FA and convert to another method such as Google Authenticator or Microsoft Authenticator. More info on changing TOTP methods can be found here: https://docs.keeper.io/user-guides/web-vault#google-and-microsoft-authenticator-totp-setup We have reached out to the Amazon AWS (SMS provider) and will update this page once the issue is resolved.

Resolved Vault Login in EU

We are currently investigating intermittent connection errors in the EU data center.

Resolved Vault loading speed in US region

Keeper DevOps team is investigating Vault loading issues in the US region.