Outage in Kenna Security

Support case button not working

Resolved Minor
February 27, 2023 - Started 3 months ago - Lasted about 7 hours
Official incident page

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Outage Details

Customers are unable to open support cases from their accounts. We are investigating. You may reach Support via https://help.kennasecurity.com/hc/en-us/requests/new
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/27/2023 05:42PM

This Incident is being downgraded to an internal support ticket for full resolution.

INVESTIGATING 3 months ago - at 02/27/2023 02:29PM

We are continuing to investigate the minor service impact.
Customers are unable to open support cases from within their accounts.
You can still reach Support via the Help Zone: https://help.kennasecurity.com

INVESTIGATING 3 months ago - at 02/27/2023 12:12PM

Customers are unable to open support cases from their accounts.
We are investigating an issue with our 3rd party support vendor integration.
You may reach Support directly via https://help.kennasecurity.com/hc/en-us/requests/new

INVESTIGATING 3 months ago - at 02/27/2023 11:10AM

Customers are unable to open support cases from their accounts. We are investigating.
You may reach Support via https://help.kennasecurity.com/hc/en-us/requests/new

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