Outage in Khoros

[Care - Google API] Issue with Google My Business integrations

Resolved Minor

June 01, 2022 - Started almost 2 years ago - Lasted 9 days
Official incident page

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Outage Details

We are experiencing an issue with Google My Business (GMB) integrations. As a result, you may observe GMB content not flowing into Khoros Care and failure while trying to reconnect/re-integrate. We are actively working on a fix for the issue, and we will keep you updated on the progress.

Components affected

Khoros Other APIs

Latest Updates ( sorted recent to last )

MONITORING almost 2 years ago - at 06/10/2022 09:10PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 2 years ago - at 06/09/2022 04:48PM

We are continuing to work on a fix for this issue.

IDENTIFIED almost 2 years ago - at 06/06/2022 04:12PM

Our engineering team is working on the fix, and we expect the issue resolution by June 10th.
We will keep you updated further when we have more information.

IDENTIFIED almost 2 years ago - at 06/02/2022 12:15PM

We continue to work towards the resolution, and we will provide an update as soon as we have more information.

IDENTIFIED almost 2 years ago - at 06/01/2022 11:00PM

We are experiencing an issue with Google My Business (GMB) integrations. As a result, you may observe GMB content not flowing into Khoros Care and failure while trying to reconnect/re-integrate.
We are actively working on a fix for the issue, and we will keep you updated on the progress.

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