Outage in Khoros

[Care & Marketing-YouTube] Issue with YouTube comment ingestion

Resolved Minor

June 14, 2022 - Started almost 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

We are experiencing an issue with Care & Marketing platforms where YouTube comments are not getting ingested. We have partnered with YouTube team and submitted a direct ticket for an investigation. We are actively tracking the progress and will keep you updated when we hear back from YouTube.

Components affected

Khoros Other APIs Khoros Social Marketing Social Inbox

Latest Updates ( sorted recent to last )

MONITORING almost 2 years ago - at 06/14/2022 07:43PM

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update accordingly.

INVESTIGATING almost 2 years ago - at 06/14/2022 06:30PM

We are experiencing an issue with Care & Marketing platforms where YouTube comments are not getting ingested. We have partnered with YouTube team and submitted a direct ticket for an investigation.
We are actively tracking the progress and will keep you updated when we hear back from YouTube.

Latest Khoros outages

[Care] Performance degradation for a subset of customers in US Region - about 15 hours ago

[Care] Content ingestion issues for EMEA customers - 2 days ago

[Care] Performance degradation for a subset of customers in EMEA - 3 days ago

Possible outage for the Developer Documentation Portal. - 7 days ago

[Meta APIs] Disruptions in Meta APIs - 21 days ago

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