Outage in Kickserv

Issues adding notes and attachments

Resolved Minor

May 09, 2022 - Started almost 2 years ago - Lasted less than a minute
Official incident page

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Outage Details

We're receiving reports of problems adding notes and attachments to a job. Both web and mobile applications are affected. We're investigating now and will update this page as soon as we have identified the issue.

Components affected

Kickserv iOS App Kickserv Android App Kickserv Mobile API Kickserv Web Application (kickservapp.com)

Latest Updates ( sorted recent to last )

MONITORING almost 2 years ago - at 05/09/2022 06:26PM

We've traced the problem to unexpected latency issues with Amazon Web Services' Simple Storage Service (S3). We've added additional compute resources to compensate and are monitoring the situation in case we need to take further action.

INVESTIGATING almost 2 years ago - at 05/09/2022 06:20PM

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