Outage in Kisi

Major service outage

Resolved Minor

July 28, 2022 - Started over 1 year ago
Official incident page

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Outage Details

We are investigating a major service outage. Updates will be posted shortly.

Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 07/29/2022 01:59AM

This incident has been resolved.

MONITORING over 1 year ago - at 07/28/2022 07:07PM

The platform is back, but background jobs are still processing slower than normal. The apparent cause seems to be a problem with one of our underlying platform providers.

MONITORING over 1 year ago - at 07/28/2022 06:43PM

A fix has been implemented and we're monitoring the results.

INVESTIGATING over 1 year ago - at 07/28/2022 05:52PM

We are investigating a major service outage. Updates will be posted shortly.

Latest Kisi outages

Camera snapshot failure rate - 25 days ago

Isolated unlock failures and incorrect unlock events reporting for users that belong to groups with restriction - 3 months ago

Unusual background job latency - 10 months ago

DNS issues in South America - about 1 year ago

Elevated error rate - about 1 year ago

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